The safety and welfare of minors is of the utmost importance to Lunzo.

Lunzo’s Protection of Minors Policy outlines the guidelines and provisions for preserving the safety of minors when using the Lunzo platform. This policy also details the measures taken by Lunzo to protect children’s privacy in respect to their personal data.  

‘Minors’ in this context are considered to be anyone under eighteen (18) years of age. There may be certain countries in which this age limit is higher and purchasers are required to ensure they are compliant with the applicable laws in their country.

Age Restricted Goods 

In accordance with Lunzo’s Prohibited Product Policy, many age restricted products, such as alcohol and tobacco are prohibited from sale on the Lunzo platform. 

There are certain products made available by third-party retailers using the Lunzo platform that legally require age verification processes to be followed prior to any parcel being handed over to a purchaser. Lunzo mandates that all third-party retailers using its platform must use such age verification procedures where applicable. 

Lunzo takes a zero tolerance approach to any harmful or age-inappropriate content being made available to minors on its platform. Lunzo has a robust Notice and Take Down procedure and any illegal content brought to our attention will be removed expeditiously and measures will be taken internally to prevent it from reappearing. 

Unfortunately, some third-parties may not adhere to our retailer terms and conditions and they may try to circumvent our content blocks and non-compliant content or products may occasionally find their way onto the Lunzo platform. In such circumstances, these products are removed promptly by Lunzo when they are identified. 

Retailers found to be in contravention of this Protection of Minor’s Policy shall be escalated for internal disciplinary action, which may include permanent removal from the Lunzo platform.

Lunzo takes its commitment to protect minors extremely seriously. If you identify any content that you consider should not be available on the Lunzo platform, please report it through our Notice and Takedown procedure (Third Party Legal Complaints Policy). Responses to these notifications will be treated as a priority. 

Accounts on Lunzo 

Buyers must be a minimum of eighteen (18) years in order to independently purchase products from third-party retailers using from the Lunzo platform. 

Anyone, provided they are at least eighteen (18) years of age, may create an account on the Lunzo platform. In addition, users must have an email address and may then go on to purchase from third-parties using the Lunzo platform provided that they have access to one of the accepted forms of payment on Lunzo (e.g. Visa, PayPal).

Minors under the age of 18 must not register or make purchases unless they have the permission of an appropriate adult, whilst under the direct supervision of their parent or legal guardian, and with the personal and financial information on the account being that of a parent/legal guardian. The adult account holder in this instance will be responsible for everything done with that account.

Selling on Lunzo 

In order to register for the use of Lunzo services, you must be at least eighteen (18) years of age. If you are not of legal age in your country of residence, you must have a parent or legal guardian complete the registration, and operate the account on your behalf.

The adult responsible for the account will be legally responsible for any and all account activity conducted by the minor on this account. 

The personal and financial information on this account must belong to the parent or legal guardian who is responsible for the account. 

Minor Data Privacy 

Lunzo’s services are not intended for the use by children. Lunzo does not knowingly collect personal data from users who are considered minors under applicable national laws. In accordance with our website Terms of Use, children are not permitted to use our Services.

This section is designed to describe how Lunzo handles any personal information collected from a minor under the age of 18. If you are a minor and you are unsure about anything here, please ask your parent or guardian for help. 

Furthermore, if your parent/guardian has any questions, Lunzo has appointed a data privacy manager who can be contacted on: dpo@lunzo.at should you have any further questions.

This policy, alongside Lunzo’s Privacy Notice describes what types of data might be collected and how it may be used. 

A stated above, Lunzo’s services are not aimed at minors and Lunzo services are not intended to be used by anyone under the age of eighteen (18) without the supervision of an appropriate adult who themselves are the account holder.

You acknowledge by using Lunzo’s services that Lunzo may use your information in the Czech Republic and any other country in which Lunzo operates its platform. However, this information will only be made use of in line with Lunzo’s Privacy Notice referenced above. Lunzo does not knowingly ‘sell’ (as defined under applicable law) the personal information of any users including minors. 

On an appropriate adults account, in line with Lunzo’s Privacy Notice, Lunzo may collect and process: a) Information you give us (such as information provided upon registration, product searches, orders placed on the account); b) Information we collect about you (such as upon each visit to our site, automatically collecting technical information, linking IP address, login information, time zone settings); c) Information we receive from other sources (such as information from any other website we operate or third parties such business partners we work with).

These examples form non-exhaustive lists. For further information on the data Lunzo collects, please consult Lunzo’s Privacy Notice. Any information collected will only be made use of and disclosed in accordance with our Privacy Notice.